Operational Skills and Industry 4.0: Systematic Literature Review

Marina Teixeira de Souza, Fernando César Almada Santos


Purpose – This study aims to identify studies on the theme of operational skills and Industry 4.0 between the years 2011 to 2019.

Theoretical framework – The study is divided as follows: Section 1 introduces the article, Section 2 presents the theoretical framework on Industry 4.0 and Operational Skills. Section 3 presents the methodology used in the study and, subsequently, Section 4 presents and analyzes data. Finally, the final considerations and perspectives are presented in Section 5.

Design/methodology/approach – A systematic review of the literature was carried out between the mentioned period and using the Web of Science database.

Findings – From the systematic literature review, as the main operational skills identified in Industry 4.0 are: Flexibility and Adaptability, Continuous learning, Innovation / Creativity and Initiative / Willingness, Resilience, Leadership, Teamwork, Communication, Negotiation, Thinking systemic, Planning, Problem solving, Decision making and Autonomy.

Research, Practical & Social implications – The main theoretical implication of the study carried out is the identification of the Operational Competencies identified in the literature on Industry 4.0. Therefore, this study opens space for new perspectives and further research on this topic.

Originality/value – Studies in the area of Industry 4.0 and Operational Skills are recent and require attention and research, thus, this work contributes to the opening of new perspectives in order to deepen studies on this theme.


Operational Skills; Industry 4.0; Systematic review


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DOI: https://doi.org/10.24023/FutureJournal/2175-5825/2020.v12i2.499

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