Silveira Saito, Lígia Maria, and Carlos Roberto Domingues. “Contextual Ambidexterity Facing Disruptive Innovations: the Case of a Contact Center”. Future Studies Research Journal: Trends and Strategies 14, no. 1 (July 31, 2022): e0676. Accessed May 1, 2024. https://www.revistafuture.org/FSRJ/article/view/676.