Carvalho, J. L. G. de, & Toledo, G. L. (2021). New Construct of Managing the Expanded Experience of the Customer: Integration of the Off-Line and Online Environments. Future Studies Research Journal: Trends and Strategies, 13(2), 203–229. https://doi.org/10.24023/FutureJournal/2175-5825/2021.v13i2.474